Adobe Acrobat 11 Installer
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Like most programs you pay for, Adobe Acrobatrequires that you enter a unique serial number before using it. So, before you can install or reinstall Adobe Acrobat, you'll need to find the serial number that came with the program.
If you've lost your serial number, there's a very good chance you can retrieve it but only if Adobe Acrobat is still installed and the computer it's on is working.
You might be able to find your Adobe Acrobat serial number if you've uninstalled the program but only if the serial number information was left in the Windows Registry. We'll go over everything you need to know below.
The Adobe Acrobat serial number is actually more of a product key than a serial number but the terms are often used interchangeably.
How to Find Your Adobe Acrobat Serial Number
The easiest way to find your Adobe Acrobat DC or Acrobat X serial number is with a product key finder program.
Product key finder programs automatically search your computer for the product keys and serial numbers that your software programs store in the registry, Adobe Acrobat included.
See our Free Product Key Finders list for a number of programs that do just this. Not only that, they'll find your Acrobat serial for free. Most of the programs in that list are small and really easy to use.
The programs we've linked to will find the serial number for any recent edition of Acrobat, including Adobe Acrobat DC (Pro or Standard), Adobe Acrobat X, Adobe Acrobat 9, etc.
For example, Belarc Advisor, one of our favorite key finder tools (and the program shown in the example below), will properly locate the serial number for any version of Adobe Acrobat you have. If you find that another does for sure, let me know so I can keep this page updated.
The serial numbers in this picture have been greyed out but you'll see yours listed on the right side in plain text.
Most product key finder programs are designed to find serial numbers and product keys for operating systems, like Windows 10 or Windows 8, but some of them find serial numbers for several other programs as well — programs like Adobe Acrobat.
Other Ways to Find a Lost Adobe Acrobat Serial
While a keyfinder tool is certainly the easiest way to do this, no, it's not the only way.
If you're a little more technically inclined, there are a few additional ways to get your hands on a lost Acrobat serial number:
Ask Adobe for Your Acrobat Serial Number
It'd be unwise of me to skip the obvious — maybe Adobe can help! Depending on how, when, and from whom you purchased Adobe Acrobat, you may be able to contact Adobe and get your Acrobat serial number from them.
Visit Adobe's Find Your Serial Number page for more help.
Dig Up Your Acrobat Serial Number & Manually Decrypt It
Fortunately, the exact registry key that stores your Adobe Acrobat serial number is well known, as is a database file that stores it.
If you're comfortable in the Windows Registry, your Adobe Acrobat serial is located in HKEY_LOCAL_MACHINE. Below is the exact location, depending on the version of the program and whether or not you're running a 64-bit or 32-bit version of Windows.
64-bit:
32-bit:
If you see multiple folders under Adobe Acrobat, replace 11.0 in the path above to whatever version of Acrobat you have.
Your other option is to grab the cache.db file from C:Program Files (x86)Common FilesAdobeAdobe PCDcache and open it with any free SQLite database viewing tool.
Please know that this serial number is encrypted, meaning that what you find in the registry key or the database file is not the literal serial number you can enter to install Adobe Acrobat. You'll first have to decrypt the serial number.
The Adobe Acrobat serial number decryption process is fairly complex and has been well documented in this Super User thread, so we won't reinvent the wheel and post it here.
Acrobat Serial Number Generators & Cracks
Don't do that. There's no other way to put it.
While you may have come across Adobe Acrobat key generator programs or other kinds of Adobe Acrobat cracks, please know that these are not legal ways of obtaining a working serial number.
The only legal way of installing this program is by using a valid Adobe Acrobat serial number obtained through a legal purchase of the software.
If all else fails, you may be left with the final option of buying a new copy of the software. Amazon has great prices on most versions of Adobe Acrobat, plus options for previously used boxed copies as well.
Another option is to abandon Adobe Acrobat altogether and choose a free tool that does the same thing. Seriously. While not as robust, there are a number of other options out there.
Check out our list of the Best Free PDF Editors for some Acrobat alternatives that let you modify a PDF. Also see How to Print to PDF for multiple free ways to make a PDF file from any file or program.
I installed Adobe Acrobat XI about a year ago. I wanted to uninstall it and install the new version but during the uninstall suddenly the computer shuts down and now I cannot uninstall or install another version. When I want to uninstall it it gives this message.
When I personally want to find the .msi I can't. What should I do?
I am using Windows 10 Home 64-bit.
3 Answers
Adobe Acrobat 11 Installer
The uninstall failed. What should I do?
There are several programs that will clean up leftovers that remain after a failed uninstall.
Adobe Acrobat 11 Pro Free Download
Try one (or more) of the following options and then try to install again the new version of Acrobat.
Option 1 - Download and run the Adobe Reader and Acrobat Cleaner Tool
The Adobe Reader and Acrobat Cleaner Tool is designed to fix such issues by cleaning up corrupted installations, including removing or fixing corrupted files, removing or changing permissions registry entries, etc.
The tool provides options for removing problematic Acrobat items only while leaving Reader untouched and vice versa.
Notes:
Because of US Economic Sanctions there may be restrictions on downloading US software from Iran (where the OP is located).
If you can't download the program directly from Adobe (because you are in Iran and it is blocked) you can use the following link AcroCleaner for 10.x and later (accessible from Iran).
Option 2 - Download and run CCleaner by Piriform
The registry clean option may fix any issues that prevent you from running the installer for the newer version of Acrobat.
System Requirements
Windows 10, 8.1, 8, 7, Vista and XP. Including both 32-bit and 64-bit versions.
...
We also offer a portable version for installing on USB thumb drives. Visit the builds page to download.
It includes a Registry Cleaner:
The Registry Cleaner will remove entries for non-existent applications, and it'll also fix invalid or corrupted entries.
The free version of CCleaner has this capability.
When you choose to fix any registry issues you are given the option to backup the registry changes.
Option 3 - Microsoft Troubleshooter
Follow these steps to automatically repair issues including corrupted registry keys that block you from installing or removing programs:
- Click the Download button on this page.
- In the File Download dialog box, click Run or Open, and then follow the steps in in the Program Install and Uninstall Troubleshooter.
Notes:
- This troubleshooter might be in English only. However, the automatic fix also works for versions of Windows in other languages.
- If you’re not on the computer that has the problem, save the troubleshooter to a flash drive or a CD, and then run it on the computer that has the problem.
What it fixes
- Corrupted registry keys on 64-bit operating systems
- Corrupted registry keys that control the update data
- Problems that prevent new programs from being installed
- Problems that prevent existing programs from being completely uninstalled or updated
- Problems that block you from uninstalling a program through Add or Remove Programs (or Programs and Features) in Control Panel
Source Fix problems that block programs from being installed or removed
Option 4 - Download and run IObit Uninstaller 3
IObit Uninstaller 3 is a light and FREE uninstall tool that helps you to remove unwanted programs and leftovers completely without any hassle. It detects and categorizes all of the installed programs, and allows bulk uninstallation with just ONE click!
Source IObit Uninstaller 3
Option 5 - Download and run Revo Uninstaller Pro
Revo Uninstaller Pro helps you to uninstall software and remove unwanted programs installed on your computer easily! Even if you have problems uninstalling and cannot uninstall them from 'Windows Programs and Features (Add or Remove Programs)' control panel applet.
Revo Uninstaller is a much faster and more powerful alternative to 'Windows Programs and Features (Add or Remove Programs)' applet! It has very powerful features to uninstall and remove programs.
There is a freeware version available.
Source Revo Uninstaller Pro
Disclaimer
I am not affiliated with Piriform, IObit Uninstaller 3 or Revo Uninstaller Pro in any way, I am just an end user of the software.
Locate the Adobe Acrobat folder, and delete it. I know it doesn't sound professional, but whenever a program would not install, I just deleted everything it could use, (start menu items, desktop icons, etc, etc) and restarted. Try to install the newer version after that. Good luck!
First, it may be nice to know where Windows is getting theC:UserssobhanDesktopAdobe Acrobat XIAdobe Acrobat XIAcroPro.msifrom. I suspect you'll be able to see that command if you go to a command prompt and run this:
reg query HKLMSoftwareMicrosoftWindowsCurrentVersionUninstall /s find /i 'UninstallString' find /i 'Adobe Acrobat XI'<BR>
It doesn't seem like you need to have a UAC-elevated command prompt. (However, some programs do give different results based on if UAC is enabled. Most give an error message, like 'net session', but others just give a different result.)
You can chop off everything after the pipes if you want to see more info, like the DisplayName value.
Note: If you choose to use the graphical interface, RegEdit, then you should know that HKLM is a shortcut for HKEY_LOCAL_MACHINE
I'm noticing the Adobe Acrobat XIAdobe Acrobat XIAcroPro.msi filename you mention is under your Desktop. My guess is that these files got deleted, likely in an attempt to clean up a desktop. You could try to somehow restore the file to that location, but that probably won't be super easy and so it won't be worth the effort. In all honesty, you're probably more likely to be better off just using a method to manually clean off the software (deleting the files), and then eliminate the related entry from HKLMSoftwareMicrosoftWindowsCurrentVersionUninstall
Just deleting the files (for the old version) may not seem like a very thorough cleaning job, as that approach may leave behind some registry entries. However, chances are that nearly every one of those remaining registry entries are likely to just be used once you get the new version installed, so you can rest easy knowing that you're not leaving a ton of useless clutter in the registry.
Now, as for why you can't install, I don't know. I don't think people should be expected to know, based on the very limited information you've provided so far. There are probably tons of different reasons that an installation program could break. I remember working for a computer support company and a business just couldn't get their Adobe installed. Turns out that an employee had run some software that cracked the old version of Adobe, and that software modified the HOSTS file (in C:WindowsSystem32Driversetc) which had a bunch of lines related to Adobe. (And we had a very good idea of just what employee did such a thing.) I cleared out those entries from the HOSTS file, and may have done some more work (like flushing the DNS cache, with IPConfig/FlushDNS), and then I was easily able to register the new version (like what the business was trying to properly do). So that's a real-world experience that did happen.
However, I do suspect your cause may be entirely different. Because there are numerous reasons why a software installation could fail, finding out why Adobe won't install is probably really worth a separate question by itself, and more details on what you experience when you try to install it.